Goods returned for credit will not be accepted without the relevant Return Authorisation Number (RAN) clearly displayed on the outside of the package.
All returns, including samples, must be sent back within 30 days of the invoice date.
Customers are responsible for all freight costs unless the returned goods were damaged in transit or incorrectly supplied.
Please ensure goods are correct in all aspects including colour, style, size and quantity prior to decoration as all returns must be in saleable condition. Fashion Biz will not accept returns on garments that have been decorated.
Claims for incorrectly supplied/short supplied goods must be notified to us within 5 business days of delivery to qualify for credit. All other claims for credit must be made within 30 days of invoice date.
All returns MUST be in the original supplied packaging and in re-sellable, folded condition, including loose pockets with polo shirts and cardboard accessories with business shirts … failure to comply may result in a repackaging fee being levied per garment.
For any returns in excess of $250 for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by Fashion Biz to supply the original order.
Any goods returned without a Returns Authorisation Number will be sent back to the customer, unprocessed.